AN ASSESSMENT OF KEY HUMAN RESOURCE MANAGEMENT PRACTICES ON JOB SATISFACTION AMONG SENIOR STAFF OF THE UNIVERSITY OF CAPE COAST, GHANA

Abstract

Human resource management (HRM) practices play crucial roles in ensuring that organizations deliver quality services. The study assessed the effect of selected key HRM practices on job satisfaction among employees of the University of Cape Coast. Using an explanatory design, a sample of 302 respondents was selected from a population of 1469 senior staff of the University through a stratified random sampling technique. The questionnaire was the main instrument used to collect the data. 292 respondents answered the questionnaires, which represented 96.68% of the responses rate. The analysis of data was done using the Statistical Product for Service Solution (SPSS). The dependent variable was job satisfaction. The independent variables were promotion, reward, training and development, and supervision. Pearson correlation was used to determine the relationships among the variables, and the standard multiple regression test was used to determine the level of significance of each determinant of job satisfaction. The results of the analysis show that the following HRM practices- promotion, reward, training and development, and supervision- have a moderate effect on job satisfaction; but supervision and reward have a significant positive effect on employees’ job satisfaction. The study contributed to knowledge in the research endeavor by demonstrating that although HRM practices influence job satisfaction among employees of the University of Cape Coast, promotion does not automatically make all employees enjoy their jobs.