A.E. RODRIGUEZ; JOHN D. ROSEN. Assessing the Impact of Chokepoints in a Customer Onboarding Process. Journal of Management Research, [S. l.], v. 15, n. 2, 2024. DOI: 10.5296/jmr.v15i2.21163. Disponível em: https://macrojournal.org/index.php/jmr/article/view/428. Acesso em: 5 oct. 2024.