User Satisfaction on Human Resources Management Information System: Implementation in Enforcement Organization

Abstract

Information and Communications Technology (ICT) involves unlimited technology developments and plays important role in measuring the success of an organization. The efficiency of management in an organization depends on the performance of Human Resources Management (HRM). Human Resource Management Information System (HRMIS) is one of the Malaysian government flagships that occupy government employees to manage human resources (HR). However, the findings from the elicitation of literature and existing experience from the researcher found that the usefulness of HRMIS particularly in terms of ease of use, time-saving, cost-saving, and system quality is still ambiguous which affects user satisfaction. Therefore, the main objective of this study is to determine the relationship between all of the factors and user satisfaction in HRMIS. The study has been carried out at one of the government organizations which involves a total number of 191 respondents out of 380 by utilizing a stratified random sampling technique. The results found that time-saving, cost-saving, and system quality are the most significant factors that affect user satisfaction in using the HRMIS. Thus, it is hoped that the findings of this study should be able to provide awareness on the importance of using HRMIS among public servants in Malaysia.