[1]
M. Mazhar, M. A. Nadeem, H. A. Abbasi, U. Tariq, A. Jan, and R. A. H. Jaffar, “Reparation for Service Failure Through Service Recovery: An Assessment of Consumer Behaviour in an Online Shopping Context”, BMS, vol. 13, no. 1, pp. pp. 64–87, Mar. 2022.