MAZHAR, Muhammad; NADEEM, Muhammad Amir; ABBASI, Haider Ali; TARIQ, Umaima; JAN, Amin; JAFFAR, Rao Abdul Hannan. Reparation for Service Failure Through Service Recovery: An Assessment of Consumer Behaviour in an Online Shopping Context. Business Management and Strategy, [S. l.], v. 13, n. 1, p. pp. 64–87, 2022. DOI: 10.5296/bms.v13i1.19521. Disponível em: https://macrojournal.org/index.php/bms/article/view/551. Acesso em: 6 jul. 2024.